There are thousands of shipping companies that aid in making deliveries. Therefore, when an individual or firm starts looking for a company, it may be difficult to know where to start. When checking for a reliable company, there are basic things to consider.
Speed
When considering speed you have to know what is important to you. Perhaps it would be more useful for you to have a greater variety of delivery speeds and to be able to use cheaper service that your customers do appreciate.
Reliability
Even if you don’t have close references for the shipping companies you are analyzing, going to their history can give you valuable clues. You can also try to see how that company is promoted or positioned in the market and see if it matches your needs.
Flexibility
Logistics companies with greater flexibility will be able to offer you a global service of diverse needs or they will be able to get you out of a predicament if necessary. Although if you simply need to send small packages, a local parcel company may be more useful, but in the case of an Air parcel (พัสดุย่อยทางอากาศ, which is the term in Thai), you will need a well-experienced company.
Customer Support
In this case, it doesn’t matter what types of merchandise you take out or how many shipments you have per day, month, or a week, customer service is inexcusable. If every time you have to make an inquiry on something like the shipping price to foreign countries (ราคาส่งของไปต่างประเทศ,a which is the term in Thai) or resolve an issue, and you feel like you are not given an answer you expected, you might have to check for better delivery service. On the contrary, good customer service can turn a customer’s complaint into a good impression by demonstrating a perfect response capacity.